Last updated: 26 October 2026
Terms & Conditions
These terms apply to every order placed on this website or through WhatsApp with MM Naturals, a home-based business in Bahawalpur, Punjab, Pakistan. By placing an order you confirm that you have read and agree to them.
1. About us
MM Naturals makes herbal hair oil, desi ghee and related natural products at home, using our family's traditional recipes. You can reach us on WhatsApp at 0347-7050687.
2. Products
- Our products are handmade and natural, so colour, texture, aroma and taste can vary slightly from batch to batch. This is normal and not a defect.
- Product photos are for illustration. Packaging may differ slightly from what is shown.
- Our hair oils are cosmetic products and our foods are everyday foods. Nothing on this website is medical advice, and we don't claim to treat or cure any condition.
- Do a patch test before using any herbal oil. If you are pregnant, nursing, allergic to any ingredient or under medical care, check with your doctor first.
3. Prices
All prices are in Pakistani Rupees (PKR). We may change prices or products at any time; the price shown when you place your order is the price you pay.
4. Placing and confirming an order
- Submitting the order form is a request to buy, not a finished contract.
- Your order is accepted when we confirm it with you on WhatsApp and receive your advance payment.
- We may decline or cancel an order - for example if an item is out of stock, the address can't be reached, or we can't confirm the details with you. If we cancel after you've paid, you get a full refund within 4 days.
5. Payment
- A Rs 500 advance payment is required for every order. The rest is paid in cash on delivery.All orders are paid in advance. We do not offer cash on delivery.
- You can pay the advance by JazzCash, Easypaisa or bank transfer. Account details for advance payment will be provided on WhatsApp while we confirm your order.
- Please send us a screenshot of your payment. We prepare and dispatch your order once the payment is confirmed.
- Always pay to the account details given to you on WhatsApp by our official number, 0347-7050687. We will never ask you for your PIN, password or OTP.
6. Delivery
| Where | Estimated time |
|---|---|
| Bahawalpur | 1-2 days |
| Other cities in Pakistan | 3-5 days |
Standard and Express delivery are available for all cities across Pakistan.
| Delivery option | Charge |
|---|---|
| Standard delivery | Rs 249 |
| Express delivery | Rs 349 |
| Orders of Rs 3,599 or more | Free delivery |
- Delivery times are estimates, counted from payment confirmation. Courier delays, weather, holidays and other things outside our control can affect them.
- Please give a complete address and a phone number or WhatsApp that works. Orders can't be delivered if the courier can't reach you.
- Please check your parcel when it arrives and message us within 48 hours if there is a problem (see our Return & Refund Policy).
7. Returns and refunds
Our Return & Refund Policy forms part of these terms. In short: report a problem within 48 hours of delivery, and approved refunds are processed within 4 days of delivery.
8. Your responsibilities
- Give us accurate name, phone, address and order details.
- Store products as described on the label - cool, dry and away from direct sunlight unless it says otherwise - and use clean, dry utensils.
- Use products as intended and keep them away from children where appropriate.
9. Website use and ownership
The MM Naturals name, logo, photos, text and design belong to MM Naturals. Please don't copy or reuse them without our written permission. Please don't misuse the website, attempt to break into it, or submit false orders.
10. Limit of our responsibility
We take care in making and packing every order. To the extent the law allows, our responsibility for any order is limited to the price you paid for the affected products. This does not limit any right you have under law that can't be excluded.
11. Governing law and disputes
These terms are governed by the laws of Pakistan, including the Contract Act, 1872 and, where applicable, the Punjab Consumer Protection Act, 2005. If you have a complaint, please message us first so we can fix it; most issues are settled that way. If a dispute can't be settled, the courts at Bahawalpur have jurisdiction.
12. Changes to these terms
We may update these terms and policies from time to time. The version on this page when you place your order is the one that applies to that order.
13. Contact
Official contact number (call or WhatsApp): 0347-7050687
Email: customer.care@mmnatural.com
Bahawalpur, Punjab, Pakistan